On-Site Rental Report

On-Site is a tenant screening company and a nationwide specialty consumer reporting agency. It is owned by RealPage, Inc., one of the largest real estate software companies in the United States. On-Site gives landlords and property managers a digital platform to accept rental applications, run background checks, and manage lease agreements online. When a consumer applies for an apartment using On-Site, the platform processes their personal information to help the housing provider decide whether to approve or deny the application. Landlords use the On-Site Rental Report to screen potential renters.

(1) More Information about the On-Site Rental Report

To build tenant background reports, On-Site collects several types of personal, financial, and legal records. It pulls full credit reports from the three major credit bureaus (Equifax, Experian, and TransUnion) to look at debt balances, loan payments, and past credit inquiries. It also scans nationwide court records for eviction filings, housing disputes, and criminal conviction histories. Additionally, On-Site gathers address histories, employment records, verified monthly income details, and historical rental payment data from RealPage’s database of over 30 million lease outcome records.

The primary customers who purchase On-Site products are property management companies, multifamily apartment operators, commercial real estate owners, and individual landlords. These property managers use On-Site to automate their leasing offices, speed up application approvals, and lower the risk of unpaid rent or expensive tenant evictions. By collecting fees directly from applicants or property owners, On-Site delivers automated background screening reports customized to each landlord’s specific leasing rules.

According to the On-Site and RealPage corporate websites, On-Site uses a specialized credit scoring product called AI Screening (also marketed through partner software as Enhanced Tenant Screening). Instead of relying only on a standard credit score, this machine-learning algorithm evaluates a prospective renter’s ability and “willingness” to pay rent. The system generates a numeric score—typically ranging on a scale from 1 to 1,000—where higher scores reflect lower financial risk. This custom score weighs credit history, income-to-rent ratios, past eviction records, and historical rental payment behavior.

Based on this score, On-Site generates an automated recommendation for the landlord, such as Accept, Accept with Conditions (like requiring a higher deposit or co-signer), or Decline. If an applicant receives a conditional approval or denial based on On-Site’s credit score or background report, federal law requires the landlord to provide an adverse action notice so the applicant can inspect their On-Site consumer file for accuracy.

(2) Request an On-Site Rental Report by Telephone or Mail

Request a copy of your On-Site Rental Report by telephone (877-222-0384) or by mail (On-Site, Renter Relations, 2201 Lakeside Boulevard, Richardson, TX 75082).

(3) Request an On-Site Rental Report Online

Special Scores provides an online option to request your On-Site Rental Report.

(4) Dispute Errors in Your On-Site Rental Report

If you find information in your consumer report that you believe is inaccurate or incomplete, you may have the legal right to dispute the report’s content with the consumer reporting company and the company that shared the information to the reporting company. Under federal law, the Fair Credit Reporting Act (FCRA), companies must conduct a reasonable investigation of your dispute. The company that provided the incorrect information must correct the error, and notify every consumer reporting company to whom it provided the inaccurate information.

For more information, visit our directory of specialty credit reports.